Location: Stockholm
Reports to: Head of Sales
What You’ll Do
- Own end-to-end onboarding and success for new and existing customers.
- Understand customer goals and workflows, shaping tailored success plans that drive adoption and measurable value.
- Act as the customer’s strategic partner—providing guidance, training, and proactive recommendations.
- Collaborate with Product, Sales, and Support to surface customer insights and influence roadmap priorities.
- Monitor accounts for health, usage, and renewal risk; drive retention, advocacy, and expansion opportunities.
- Build scalable playbooks, documentation, and processes to support a growing customer base.
Tech You’ll Touch
Planhat (CRM) · Mixpanel · Google Workspace · Internal Tools · Product Analytics Dashboards
What We’re Looking For
- 3+ years in Customer Success at a SaaS company (B2B strongly preferred).
- Proven track record driving adoption, retention, and customer outcomes.
- Strong communication skills with the ability to translate technical concepts into simple, actionable guidance.
- Experience managing complex customer accounts, workflows, and stakeholder relationships.
- Comfortable analyzing usage data and turning insights into clear recommendations.
Nice-to-Have
- Experience supporting technical or AI/ML-powered products.
- Background in implementation, solution consulting, or product-led onboarding.
- Familiarity with procurement, supply-chain, or manufacturing workflows.
Why Join Us
- Help customers unlock real value using cutting-edge AI products.
- High-ownership role where your insights directly shape product direction.
- Hybrid/remote flexibility and a team culture built on trust, autonomy, and collaboration.
- Competitive salary plus stock options.
Application Process
Intro chat → Experience deep-dive → Case study / account scenario → Culture chat → Offer
